Contact & Support

Questions, feedback, bug reports or business enquiries — we read everything.

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Chat on WhatsApp — fastest reply

Stuck on something? Send us a message and we will help you right away.
+91 96513 55212
Usually replies within a few hours · Mon–Sat, 10am–8pm IST

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Email

support@genmasterai.co.in
For detailed queries · reply within 24-48 hours

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Schools & Institutes

institute@genmasterai.co.in
Bulk licences, onboarding and custom branding

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Bug reports

Something broken? Email us and include a screenshot and your browser name.

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Feature requests

Want a tool we do not have yet? Tell us — the roadmap is built from your feedback.

Refund Policy

Pro plan not working out? Email us within 7 days of purchase for a no-questions-asked full refund. The money returns to your original payment method in 5-7 business days.

Response times

Payment or billing issue

If you were charged but your plan did not activate, email us straight away with your Razorpay Payment ID (pay_xxxxx). We will fix it within 24 hours.

Plan activation

If your plan does not activate immediately after payment, send us your Payment ID and registered email and we will activate it manually within 24 hours. Razorpay emails your receipt automatically.

Security note: GenMasterAI will never ask for your bank account number, OTP, UPI PIN or card details over email, phone or WhatsApp. All payments happen only through Razorpay’s secure checkout on this website. Report any such request to us immediately.
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